CANCELLATION & REFUND POLICY
PLEASE READ THIS POLICY CAREFULLY. MANY OF OUR SERVICES ARE DIGITAL AND, ONCE ACTIVATED OR PROVISIONED, ARE GENERALLY NON‑REFUNDABLE.
Effective Date: 01 July 2026
1. HOW TO REQUEST CANCELLATION
- Submit a cancellation request through your VEBONIX Control Panel or email [email protected] from your registered email address.
- Include your Order ID, Product Name and specify whether you wish to cancel immediately or at the end of the current billing period.
- Disable Auto‑Renew (if enable) in your VEBONIX Control Panel before the renewal date if you do not wish your service to renew automatically.
2. MONEY BACK PERIOD
- Certain products and services may include a Money Back Period. Eligibility varies by product, registry, vendor, supplier or promotional offer.
- Eligible orders may be deleted during the applicable Money Back Period.
- Deletion fees, registry fees, vendor charges, administrative charges and other applicable costs may be deducted from the refundable amount.
- Once an eligible order has been successfully deleted, the eligible refund will automatically be credited to your VEBONIX Account Balance, typically immediately after deletion.
- Orders subject to payment disputes, chargebacks, payment reversals, fraud investigations or unauthorized transaction claims are not eligible for refunds, account credits or withdrawals until the matter has been fully resolved.
- Products without a stated Money Back Period are considered non-refundable.
3. REFUND ELIGIBILITY
- Unless expressly stated otherwise, products and services are non-refundable once activated, provisioned, registered, renewed, issued or otherwise delivered.
- Submitting a cancellation request does not automatically entitle you to a refund.
- Partial refunds for unused portions of a billing period are not provided.
- Taxes already remitted to the applicable tax authority are non-refundable except where required by law.
- Registry fees, ICANN fees, premium domain fees, redemption fees, transfer fees, Certificate Authority fees, payment gateway charges, verification fees and other third-party costs are non-refundable once incurred by VEBONIX.
- Duplicate or accidental payments may be refunded after verification, with applicable processing charges.
4. PAYMENT DISPUTES, CHARGEBACKS & PAYMENT REVERSALS
- If you initiate a payment dispute, chargeback, payment reversal or unauthorized transaction claim through your payment provider before contacting VEBONIX, all associated gateway fees, banking charges, legal costs, collection costs and administrative expenses incurred by VEBONIX shall become immediately due and payable by you.
- While a dispute remains open, VEBONIX may suspend services, suspend your account, lock or hold domain names, decline new registrations, renewals, transfers, refunds or withdrawals and offset any available VEBONIX Account Balance against outstanding disputed amounts.
- Refunds, credits and withdrawals relating to disputed transactions will not be processed until the dispute has been fully resolved.
- Customers are encouraged to contact Billing Support before initiating a chargeback, as many billing issues can be resolved directlystrong>.
5. ZERO‑TOLERANCE for ABUSE, FRAUD & MISUSE
We reserve the right to deny refunds and apply additional remedies where we reasonably determine abuse or fraud has occurred, including payment fraud, chargeback abuse, violations of our Acceptable Use Policy, malware distribution, botnets, phishing, pharming, spam, trademark infringement, cybersquatting, scams, SEO spam, DNS abuse, CSAM or attempts to circumvent our enforcement processes.
6. DOMAIN NAMES (REGISTRATION, RENEWAL & TRANSFER)
- Domain registrations, renewals, restorations, transfers and registry fees are non-refundable once submitted to the applicable registry.
- Customers are solely responsible for ensuring the correctness of the requested domain name before submitting an order.
- Certain TLDs require additional registry verification. If rejected before completion, registration fees may be refunded in accordance with registry policy while administrative and verification fees may remain non-refundable.
7. HOSTING (WEB, VPS, EMAIL), WEB SERVICES & ADD‑ONS
- Once provisioned or activated, setup fees and the current billing period are generally non-refundable.
- Services suspended for abuse, excessive resource usage or violations of the Acceptable Use Policy are not eligible for refunds.
- Eligible refunds may, at VEBONIX's discretion and where permitted by law, be credited to your VEBONIX Account Balance.
8. DIGITAL CERTIFICATES (SSL/TLS)
- Once issued, SSL/TLS Certificates are generally non-refundable.
- If validation fails or the Certificate Authority rejects an order before issuance, refunds will follow the applicable Certificate Authority policy.
9. AUTO‑RENEWALS
- Auto‑Renew is disabled unless enabled by you on eligible products.
- You remain responsible for renewing services before expiry.
- Failure of an automatic renewal attempt does not remove your renewal responsibility.
- Expired services may result in permanent loss of data, services or domain rights.
10. HOW REFUNDS ARE PROCESSED
- VEBONIX Account Balance: Eligible refunds are automatically credited to your VEBONIX Account Balance once an eligible order has been successfully deleted from our systems.
- Future Purchases: Your VEBONIX Account Balance may be used for future purchases of eligible VEBONIX products and services.
11. WITHDRAWAL OF VEBONIX ACCOUNT BALANCE
If you wish to receive your refunded amount back to your original payment method (where supported), submit a withdrawal request:
- Login to https://cp.vebonix.com/customer
- Navigate to My Billing >> Withdraw Funds
- Follow the on-screen instructions.
- Verify the request using the confirmation email sent to your registered email address.
- Processing Fees: The withdrawal processing fee shall be the higher of (a) the actual payment gateway, banking, currency conversion or processing charges incurred by VEBONIX; or (b) 10% of the withdrawal amount plus INR 10 (or equivalent currency), plus applicable taxes.
- Processing Time: Withdrawal requests are generally processed within 24 working hours. Banks and payment providers may require 5 to 10 business days for settlement.
- Identity Verification: VEBONIX may require identity verification or additional documentation before processing withdrawals.
- Currency Exchange: Exchange-rate fluctuations and bank charges may result in a refunded amount different from the original payment.
- Outstanding Amounts: VEBONIX may deduct unpaid invoices, penalties, chargeback costs or other outstanding amounts before processing a withdrawal.
12. LEGAL & REGULATORY RIGHTS
Nothing in this Policy limits statutory consumer rights that cannot legally be excluded. Registry-specific policies, ICANN Consensus Policies and mandatory legal requirements shall prevail where applicable.
13. CHANGES TO THIS POLICY
VEBONIX reserves the right to amend this Policy at any time. The latest version published on our website shall apply to future transactions from its effective date. Continued use of our products or services constitutes acceptance of the revised Policy.